Account Manager - Health Technology

Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions. We help healthcare professionals make informed decisions at the point of care. Our mission is to improve patient outcomes and support healthcare organizations through evidence-based technology and innovative clinical solutions.

We are seeking a driven Account Manager to join our Australian Health team. Reporting to the Sales Director, you will manage and grow a portfolio of strategic healthcare accounts across Queensland and other assigned territories.

You will drive both renewal and new business revenue across Wolters Kluwer's clinical technology portfolio, including UpToDate, Lexidrug, and Expert AI. You bring a proven track record in enterprise healthcare sales, ideally selling into public and private hospitals. You are skilled at building relationships with senior clinical, operational, and executive stakeholders, navigating complex healthcare buying environments, and delivering long-term customer value.

The position can be based in Sydney or Queensland, preferably Brisbane. #remote #workfromhome

Revenue Growth & Account Management

Achieve and exceed annual sales and renewal targets.

Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition.

Develop and execute strategic account plans for assigned healthcare organizations.

Identify expansion opportunities within existing accounts and new prospects.

Maintain an accurate sales pipeline and provide regular forecasting updates.

New Business Development

Generate new business opportunities across public and private healthcare sectors.

Drive solution-based sales conversations focused on clinical, operational, and strategic outcomes.

Lead complex sales cycles involving multiple stakeholders and procurement processes.

Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers.

Customer Success & Adoption

Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI.

Ensure customers achieve measurable value from Wolters Kluwer solutions.

Support implementation, training, and customer engagement initiatives in collaboration with internal teams.

Identify and address risks that may impact renewals or customer satisfaction.

Government & Strategic Accounts

Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations.

Understand government procurement frameworks and tender processes.

Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities.

Represent Wolters Kluwer at industry events and customer meetings.

Cross-Functional Collaboration

Work closely with Customer Success, Marketing, Product, Clinical Consulting, and Leadership teams.

Share market intelligence and customer feedback to support product development and business strategy.

Collaborate across the APAC business to support regional growth initiatives.

ABOUT YOU

Minimum 5 years of successful B2B sales or account management experience. Experience selling to public or private hospitals is highly preferred.

Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline.

Proven track record of meeting or exceeding sales targets.

Experience managing enterprise or strategic accounts.

Strong experience working with government, healthcare, or public sector organizations. Key relationships across the c-suite in Australia