Senior Manager, Pharmacy Services Communications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Executive Social Media & Thought Leadership, Pharmacy Services, plays an important role in strengthening the external visibility, thought leadership and reputation of Pharmacy Services and its senior leaders.

Working closely with the Lead Director, Executive Communications and Colleague Engagement, the Senior Manager will have primary responsibility for supporting executive social media strategy and content and monitoring external conversations and industry trends. This individual will translate business priorities, emerging issues and industry developments into compelling social and thought leadership content while providing insights that help inform broader executive communications and reputation strategies. The Senior Manager will also help build and support a colleague social ambassador program, creating opportunities to extend Pharmacy Services thought leadership beyond senior executives and equip colleagues to authentically share their expertise, perspectives and pride in the organization.

Executive Social Media & Thought Leadership

Develop and execute social media content for the President, Pharmacy Services and senior leaders, with a primary focus on strengthening executive visibility, credibility and thought leadership.

Manage monthly content planning and development for executive social channels, including editorial calendars, drafting, review and coordination.

Create compelling social content that translates complex business, health care and pharmacy topics into clear, accessible and engaging messages.

Identify and track opportunities for executives to participate in relevant industry conversations and speaking engagements to elevate perspectives on topics aligned with Pharmacy Services priorities, as needed.

Support the development of broader thought leadership content, including bylined articles, Op-Eds, executive perspectives, speaking content and other external communications for the President, Pharmacy Services and other executives, as needed.

Help identify opportunities to extend executive speaking and media engagements, business announcements and other communications across social and digital channels by working in close coordination with the Pharmacy Services Communications team and other internal partners.

Social Listening, Monitoring & Insights

Monitor social media, industry conversations, news cycles and emerging health care, PBM and Specialty trends to identify opportunities, issues and potential reputational risks.

Provide regular insights and recommendations on topics and conversations relevant to PS, its leaders and key stakeholders.

Track executive social performance and audience engagement to identify trends and opportunities to strengthen content and strategy.

Monitor peer, competitor and industry leader activity to identify emerging approaches, topics and opportunities for differentiation.

Surface timely external developments that may warrant executive engagement or inform executive communications.

Translate social listening and performance data into actionable recommendations for communications leaders and business partners.