Senior Enablement Manager - API

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Enterprise Operations organization is instrumental in powering Airbnb's growth and expansion at a global scale. Through AI- and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.

The Supply Enablement & Activation team is a horizontal Center of Excellence within Enterprise Operations, serving as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. We turn our supply strategy into repeatable, scalable, best in class enablement deliverables – collateral, training, tools & workflows, and comms/change management -- for our sales & operator teams across each line of business: Homes, Hotels, Experiences & Services.

This role supports the API team, which sits at the heart of Airbnb's Supply strategy, managing the connectivity partners — property management software providers, channel managers, and distribution platforms — that power a significant share of our global inventory. These partnerships unlock access to millions of listings and directly shape the quality and reliability of the host and guest experience.

At the center of this work are our Connectivity Partner Managers, who own Airbnb's relationships with these third-party technology providers — PMS (Property Management System), channel manager, and revenue management tool vendors that hosts and property managers use to sync listings, calendars, pricing, and reservations with Airbnb. Connectivity Partner Managers are the primary point of contact for these partners: they ensure integrations meet Airbnb's connectivity standards, resolve sync and data issues, onboard new partners, negotiate partnership terms, drive adoption of Airbnb's APIs among software vendors, and work with Product and Engineering to prioritize roadmap improvements based on partner feedback.

The Difference You Will Make

We're looking for a seasoned Senior Enablement Manager to build and own end-to-end enablement for Airbnb's API team and Connectivity Partner Managers across AMER, EMEA, and APAC. This is a newly approved, full-time role created to close a resourcing gap: enablement support for API has historically been covered informally and part-time, and this role will stand up a sustainable, scalable enablement function from the ground up.

The core of this role is to enable our Connectivity Partner Managers to do their jobs more effectively and drive tangible impact. Connectivity Partner Managers own the full relationship with PMS, channel manager, and revenue management tool partners — from onboarding and integration standards to sync/data issue resolution, contract negotiation, API adoption, and roadmap prioritization with Product and Engineering. You will build the onboarding curriculum, training, playbooks, and certifications that ramp new Connectivity Partner Managers; keep them current on product launches, API versions, and roadmap changes; and equip them with the narratives, tools, and processes they need to manage partner relationships and escalations with confidence.