Renewals Account Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Renewals Account Manager to join our team. This is a remote role, reporting to the Senior Manager, Renewals in the Renewals department. You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by managing a high volume of renewals, aligning with cross-functional teams, and contributing directly to customer retention and success.

What you’ll do (Role Expectations)

Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, adapting to threshold changes based on evolving business needs

Take total ownership of the renewal process, ensuring exceptional experiences and high satisfaction levels for both customers and partners throughout a high-volume renewal ecosystem

Identify and qualify commercial opportunities while developing and maintaining trusted partner relationships with key internal stakeholders across Deal Desk, Pricing, Customer Success, and Sales Operations

Drive adoption of modern AI tools to efficiently manage tasks, optimize daily workflows, and maximize productivity to consistently meet and exceed targets within a variable compensation model

Identify growth opportunities by developing a strong foundational understanding of Zscaler products to successfully migrate legacy contracts to current SKUs and hand off potential upsell opportunities to Account Executives

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.