CX Channel Sales Specialist

What you can expect​

We are seeking a talented Strategic Channel Manager with deep specialized experience in Customer Experience (CCaaS). You will have an in-depth knowledge and understanding of the industry and CX market. This person will have in-depth experience in onboarding and leading partners specializing in Customer Experience sales. This role will execute on the identification, recruitment, on-boarding and nurturing of CX specialized partners. The role will enhance sales revenue by building relationships with TSD partners.

About the Team

The dynamic Zoom sales team drives company success by delivering cutting-edge communication solutions worldwide. They engage passionately, forming strategic partnerships and adopting a customer-centric approach to expand Zoom's global presence and maximize virtual collaboration for businesses.

Responsibilities

Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue

Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio

Working closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform

Executing sales training and provide marketing support

Tracking sales pipeline, bookings against quota and attainment thereof

What we’re looking for

5+ years CX / Cloud (CCaaS) Channel creation experience

Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.

Understanding of the competitor market

Have experience in Regional Channel Management - with Customer Experience technologies

Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs

Develop, execute sales strategies for Partner programs, operations & sales enablement

Able to analyze sales data and market trends to identify opportunities for growth

Able to build and execute on go-to-market strategies

$150,700.00 - $329,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.