Senior Product Designer, Zoom Virtual Agent

What You Can Expect

As a Senior Product Designer for Zoom Virtual Agent, you will shape the conversational and agentic AI experiences that define how businesses and their customers interact with Zoom's AI-powered products. You will own significant design areas end to end, from early concept through polished delivery, working at the intersection of human-centered design and emerging AI capabilities. This role offers a meaningful opportunity to set design quality standards across chat, voice, and LLM-powered interfaces at real scale.

About the Team

You will be part of Zoom's UX organization, a collaborative group of designers who care deeply about every interaction they create and the people those interactions serve. The team partners closely with product management, AI research, and engineering to craft intuitive, scalable solutions that connect users, applications, and data in meaningful ways.

Responsibilities

Design, prototype, and refine multimodal agentic AI experiences for Zoom Virtual Agent, prioritizing safety, empathy, and clarity across CX and EX contexts

Own end-to-end design execution for significant product areas, delivering pixel-perfect visuals, robust prototypes, and clear engineering specifications in Figma and AI-native tooling

Lead and execute conversational flow design for AI-driven tools, including chatbots, IVRs, and LLM-powered interfaces, while advancing NLU and generative AI experiences across products

Collaborate with engineering, product, and business stakeholders to translate complex AI capabilities into intuitive, human-centered customer experiences

Partner with user research to gather and incorporate customer feedback, ensuring designs are continuously validated and aligned with real user needs

Define and maintain design guidelines and best practices for conversational and generative interfaces across chat, voice, and LLM-powered surfaces

Analyze conversation paths, market trends, and data insights to identify improvement opportunities and inform AI-driven product expansion

Mentor early-career conversation designers and foster a team culture of design craft, innovation, and continuous improvement

What We're Looking For

8+ years of product design experience, with a portfolio demonstrating exceptional user-centered interaction and conversational design

Proven experience with AI, LLMs, and conversational design, including chatbots, IVRs, and LLM-powered interfaces

Track record of managing complex, cross-functional design projects across multiple teams and time zones

Strong communication and influencing skills, with the ability to clearly articulate design decisions to stakeholders at all levels

Deep expertise in conversation design combined with solid understanding of NLU and large language models

Proficiency in Figma and emerging AI-native design and prototyping tools

Experience defining design standards and best practices for conversational and generative interfaces at scale

$124,000.00 - $271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!