Implementation Consultant III, Enterprise Restaurants

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Implementation Consultant III, you architect complex technical setups and lead high-stakes, multi-location rollouts for Enterprise clients. Leveraging deep expertise in Toast's technology suite, configurations, content hierarchies, and integration frameworks for multi-site operations.

Your day might start with a working session with a brand's corporate IT team to map network requirements across multiple locations, move into a hierarchy that a franchisee can update without breaking corporate brand standards, and end with unblocking a peer on a tricky hardware escalation. You move fluidly between the technical detail and the executive conversation — one moment troubleshooting an integration, the next reframing a rollout timeline for a regional VP.

You are a leader on the Technical Onboarding team. You mentor peers, spot workflow gaps before they become fire drills, and serve as the primary escalation point when advanced hardware and software challenges surface across the Enterprise deployment organization.

What you'll do (Responsibilities)

Architect complex technical setups and design scalable configurations for multi-site operations

Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live

Lead integration frameworks that hold up across dozens or hundreds of sites

Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surface

Act as the primary escalation point for resolving advanced hardware, software, and networking challenges

Lead cross-functional initiatives and drive project success across the Enterprise deployment organization

Partner with Integrations, Product, and Sales to remove blockers for large brands

Provide internal QA for multi-unit rollouts, catching configuration issues before they reach the customer

Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project

What you'll need to thrive (Requirements)

5+ years of combined experience in POS, technology, or SaaS

Familiarity with POS device installation and troubleshooting - onsite or remote

Demonstrated experience implementing complex hardware and software at scale, managing integrations, and applying advanced networking skills

A master understanding of corporate IT and operational needs, with comfort working directly with corporate IT leaders and regional managers

Advanced understanding of Enterprise configurations, above-store reporting, and third-party integrations

Proven ability to own and drive cross-team escalations to resolution

Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finish

Impeccable judgment on complex corporate issues, with ownership of missteps without management prompting

A self-starter's instinct for navigating multi-unit chaos and bringing structure to it

Confidence building cross-functional relationships and influencing successful multi-team collaboration

Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurations

Willingness to travel to various customer locations

What will help you stand out (Non-essential Skills/Nice to Haves)

Experience with various customers within the Enterprise, Hotels, Sports, and Entertainment industry