RCM Cust Svc Support Rep - Remote - Patient Billing (Sourcing)

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team.

Work Schedule: Monday – Friday 10:00am - 7:00pm EST

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.

Initiate payment plans for patients for outstanding balances.

Routinely utilize multiple resources to resolve patient inquiries while on the phone

Maintain performance goals

Ability to become proficient with processes after completing a structured training program

Preferred Qualifications

1 year or more high volume call center experience

1 year or more medical billing, insurance claims, and explanation of benefits

Additional Job Standards

Ability to work and learn in a fast-paced environment

Seek solutions to challenging patient billing issues

Monday - Friday 10:00am - 7:00pm EST - Training hours: 9am to 6pm EST

Pay Range: $17.75-$21.00

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.