Processing Support Associate III

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This position involves working in a fast-paced inbound phone support environment for the Auto Claims Department where customer focus, attention to detail, and strong communication skills are essential. You'll be responsible for handling a wide range of calls that support auto claim operations, including inbound customer interactions, data validation, claim-related task work, and process documentation. You'll collaborate with various teams and use multiple tools to ensure business needs are met efficiently and accurately.

As a Processing Support Associate III, you'll be a key contributor in supporting internal and external customers, agents, repair facilities, and business partners through inbound phone support and claim-related task work. This role requires a high level of accuracy, adaptability, and the ability to work across multiple systems and communication channels. You'll help ensure smooth auto claim operations by managing information, resolving inquiries, documenting claim activity, and identifying opportunities for process improvements.

In This Role, You Will

Handle a high volume of inbound phone calls related to Auto Claims.

Provide service, information, and procedural guidance to customers, agents, repair facilities, and business partners.

Handle complex or unique customer interactions with professionalism, empathy, and care.

Complete claim-related task work, including reviewing, updating, validating, and processing information across systems.

Research claim information and utilize multiple tools while assisting callers.

Validate, edit, and correct advanced data entries across systems.

Communicate effectively with internal teams, external partners, agents, and consumers.

Select appropriate tools and procedures from established options to resolve issues.

Process data in alignment with internal policies and external business requirements.

Identify and recommend process improvements; assist in maintaining standard operating procedures.

Schedule: Monday-Friday, 9:00 AM - 5:30 PM CST

You're a Great Match for This Role If You Have

Strong verbal communication skills and comfort helping customers over the phone.

Strong attention to detail and accuracy in data handling, data entry, and documentation.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple tasks efficiently.

Ability to navigate multiple systems while assisting customers in a fast-paced environment.

A problem-solving mindset with a focus on continuous improvement.

A team-oriented attitude with a commitment to delivering high-quality service.

Professionalism, empathy, and adaptability when handling challenging customer interactions.

Other Things to Consider

This role does not include supervisory responsibilities.

Flexibility and adaptability are key, as priorities may shift based on business needs.

Coordinate follow-ups to clarify details and confirm next steps for resolution.

Skills

Claims Resolution, Data Processing, Relationship Management, Time Management

Compensation

Compensation offered for this role is 18.61 - 27.77 per hour and is based on experience and qualifications.