Senior Sales Support Analyst

Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.

Location: This position is eligible for remote work in the United States. To support collaboration, enablement, and operational alignment, periodic travel is required.

The successful candidate will be expected to travel to Business Development Representative (BDR) Centers of Excellence, including Jacksonville, Florida and London, United Kingdom, at least quarterly. Additional domestic and international travel may be required based on business needs.

About the role

The Operations & Enablement Analyst supports pod-level execution across the Business Development Representative organization. This role partners with BDR managers and teams to improve performance visibility, tool adoption, process consistency, and operational readiness. You'll conduct KPI and trend analysis, create enablement and documentation resources, support training on tools and processes, and help managers identify opportunities to improve productivity, pipeline quality, and execution consistency.

Performance Analytics & Business Insights

Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics.

Conduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities.

Prepare scorecards, insights, and summaries to support manager reviews, pod-level business discussions, and leadership updates.

Manager & Pod Support

Partner with BDR managers to support pod-level operating rhythms, performance reviews, and execution planning.

Help managers understand the story behind performance trends and identify potential root causes behind gaps.

Support follow-up actions tied to performance improvement, process adherence, tool adoption, and operational priorities.

Tools, Technology & Training

Support training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools.

Create and deliver tool training materials for new hires, existing BDRs, and managers.

Develop user guides, job aids, quick reference materials, and process documentation to support consistent tool usage.

Documentation & Enablement Support

Create, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources.

Translate business priorities and process changes into clear, practical documentation for BDRs and managers.

Support onboarding and readiness activities by ensuring materials are current, easy to follow, and aligned to expected ways of working.

Operational Governance & Process Support

Support process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities.

Track recurring operational issues, documentation gaps, adoption challenges, and process improvement opportunities.

Help maintain operating standards, ways of working, and supporting materials for pod-level execution.

Required Qualifications

Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience.

2+ years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function.

Experience supporting sales, business development, customer-facing, or revenue-generating teams.