Strategic Client Manager, Cigna Global Health Benefits - Remote

The Strategic Client Manager will have responsibility of overall operational performance, strategy and execution for Cigna Global Healthcare National Account clients. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relations. As well as meeting or exceeding Cigna persistency, premium growth, and earnings targets.

The Strategic Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, broker/consultant partners and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.

Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe. This role is Incentive Compensation eligible.

Roles and Responsibilities

Client, brokers/consultant, and customer facing responsibility for day to day, support of high profile, high touch clients.

Provide consultative proactive information/recommendations with clients and brokers/consultants on an on-going basis.

Manage renewals for existing block of business.

Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.

Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.

Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service-related matters.

Manage sales information as per Cigna Global practices in Salesforce system.

Motivating others

The ideal candidate will possess the following skills/experience/qualifications:

Bachelor's degree preferred or equivalent work experience.

8+ years of relevant client support/client management experience required.

State required Life, Accident and Health Licensure required.

Demonstrated & thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. Global Benefits experience preferred.

Requires extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.

Requires strong written and verbal communication skills.

Excellent presentation and consultation skills.

Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability

Strong negotiation skills

Ability to effectively manage multiple tasks and collaborative meetings.

Ability to remain composed under pressure.

Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.

Client and customer focused with the ability to be a team player with the client management organization and matrix partners

Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).

Ability to travel in support of client and organizational meetings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.