Principal Software Engineer, Tech Lead, Retail

Location(s): US (remote), Boston (hybrid), or New York (hybrid) - EST preferred

Bready* to make a change?

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Retail organization at Toast is focused on building foundational technology to support a rapidly expanding vertical. We emphasize early learnings and remain closely aligned with our customers, engaging in frequent conversations with our initial retail partners to understand their needs, pain points, and feature requests. This direct feedback loop allows us to rapidly iterate and ensures we are building the right product for the market. As one of the fastest-growing verticals at Toast, we offer an opportunity to have a significant impact on the company's future growth.

We’re looking for engineers to help make our product work for our largest customers. Think large grocery stores and your favorite local convenience store chain. With their larger scale bring additional needs for integrations and back-office tools, beyond what the platform offers today. This team works closely with customers — expect to visit stores and talk directly with operators to deeply understand their workflows.

About this roll* (Responsibilities)

Design, build, deploy, and maintain highly resilient and scalable systems that are critical to our customers’ success

Define and drive long-term technical architecture and strategy across the entire organization, aligning executive business goals with platform capabilities.

Design solutions that anticipate and accommodate future needs while considering tradeoffs

Effectively communicate technical direction

Sponsor and mentor senior engineering talent (Staff and Senior Staff engineers) to grow the next generation of technical leaders across Toast.

Act as a force multiplier in improving engineering productivity

Diagnose performance bottlenecks and implement optimizations

Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Do you have the right ingredients*? (Requirements)

9+ years experience building and shipping production software to customers

Experience with Java, Kotlin, or other object oriented programming languages

Approach your work with humility, empathy, and deep respect for your peers

Articulate sophisticated project roadmaps and empower engineering cohorts to drive them toward fruition

Startup mindset in driving initiatives and ability to find order in ambiguity

Passionate about making users happy and seeing people use your product in the wild.

Embody a growth-oriented mindset focused on continuous elevation of your craft and domain

Establish yourself as a trusted technical authority capable of making decisions that secure both immediate wins and long-term strategic goals

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.