Service Delivery Manager, Government

In this opportunity as Service Delivery Manager, you will

• Working West Coast Hours
• Manages the support and consulting services engagement with assigned clients using C-Track solutions in a production environment, providing stabilization services and ongoing production support
• In partnership with client stakeholders and other internal operating disciplines, be responsible for executing, managing, and delivering on service level agreements with assigned client(s)
• Build and maintain effective relationships internally and externally (including with third-party partners)
• Balance client advocacy with business goals to deliver the best value solution for the client(s)
• Be accountable for customer satisfaction within assigned client(s)
• Follow up to monitor satisfaction and respond to additional requests or problems quickly
• Develop a strong understanding of product offerings and how they align with customer requirements
• Utilize best practices to guide service delivery outcomes
• Coordinate with the groups who test, validate, and evaluate new applications and functions to determine issues in services and software
• Understand corporate goals and practices and apply them when resolving problems
• Ensure operational requirements, standards, and best practices are factored into plans
• Contribute to ongoing refinement and development of operational requirements or standards
• Travel required as needed (10-20%)
• The above duties are typical of those required for this position. This list is not to be construed as all inclusive. Other duties may be required or assigned.
• Required Qualifications

You’re a fit for the role of Service Delivery Manager if your background includes:

• Bachelor’s Degree in a related field required. 2+ years’ experience in a service delivery management role.
• Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus within those groups.
• Knowledge in key areas of responsibility (i.e., service delivery management, business process/business operations management, customer service, etc.).
• Highly organized with problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills.
• Ability to work with virtual teams to successfully deliver service.
• Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner.
• Ability to work effectively under pressure in a demanding environment.
• Experience with managing technical policies associated with the software development lifecycle.
• Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills.
• Preferred Qualifications
• Ability to work Hybrid

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What’s in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.