Strategic Account Manager, Firefox Enterprise

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role

Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise in France. This is a high-impact enterprise sales role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise.

What you’ll do

Serve as the primary point of contact for assigned customer accounts

Build and maintain strong, long-term client relationships

Understand our customer goals, challenges, and business needs

Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account

Manage renewals and proactively address retention risks

Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience

Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases

Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion

Conduct regular check-ins, business reviews, and success planning with customers

Resolve issues and escalate when necessary to ensure timely resolution

What you’ll bring

Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles

Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization

Proven track record of supporting customer renewals, retention, and revenue growth

Strong written and verbal communication skills in English and French.

Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area

Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours

Negotiation and influence skills to support renewals, expansions, and customer advocacy

What you’ll get

Generous performance-based bonus plans to all eligible employees - we share in our success as one team