Implementation Consultant II (Australia Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The purpose of this role is to ensure customers are highly satisfied with Motorola Solutions’ Noggin software implementations, get the most value out of Noggin’s products and services, and continue to subscribe to Noggin’s software and ongoing professional services.

As a member of the Professional Services team this role is responsible for working through the implementation process with 3-4 customers at a time. Implementation consultants gather requirements, design solutions, and work to configure the solutions required by our clients.

Implementation consultants are responsible for assisting clients with system set up, configuration, integration assistance, data migration and training needs guided by the Noggin implementation process.

Responsibilities

​Apply requirements gathering techniques (such as solution walk-throughs, document analysis, requirements workshops, business analysis) to independently determine the requirements for customers or potential customers.

Lead requirements gathering workshops for medium to large stakeholder groups.

Guide the customers through Noggin Solutions to capture applicable customization changes.

Where appropriate, assist the customer in adopting best practice template work package solutions.

Devise solution design approaches to determine how to configure a system to meet functional requirements.

Create solution change registers and custom solution design documentation.

Document and assign configuration tasks to the Configuration Analysts.

Have and maintain the ability to configure all components of the system to construct entire sites (i.e., full system builds).

Conduct system functional testing using test cases and test scripts.

Prepare complete test plans including writing test cases and test scripts.

Support customer defect remediation activities.

Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of participants.

Deliver standard or tailored product training to customers.

Assist customers with their configuration by providing expert advice on configuration design, and conduct customer configuration reviews.

Create customer-facing user guides and training material.

Adhere to the Noggin project methodology and provide direction/guidance on project tasks and activities to Configuration Analysts.

Develop and maintain deep knowledge and expertise in products and solutions that Noggin provides, including the customer problems they address, how they are used, and the benefits they provide.

Analyze the requirements of customers (prospective, existing or partners), and advise on or devise solutions for them, including custom configuration.

Configure solutions for customer’s needs, or tasks and coordinate the Configuration Analysts to do so.

Provide compelling presentations, tours, and demonstrations of Noggin’s products to prospective buyers, customers, or partners, that showcase how requirements are met, and the advantages and benefits.