Support Manager - Junior
SOFTSWISS · Remote (Europe)
New this week Posted 5 Nov 2026; checked 6 Nov 2026.
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About the role
SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.
About Product
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
Purpose of the role
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Key responsibilities
Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 from 5 am to 5 pm/9 am to 9 pm (GMT+3) or 5/2 from 10 am to 7 pm (GMT+3) - depending on Team current needs
Required Experience
Higher or incomplete higher education / technical education is an advantage
B2+ level of Russian
Work experience in support of helpdesk systems is desirable
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
From SOFTSWISS’s original posting ↗.
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