Manager, Implementation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

All Job Posting Locations

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, Implementation to be located in Pittsburgh, PA; Raleigh, NC; Phoenix, AZ; or Orlando, FL; Charlotte, NC; Dallas, TX; or Horsham PA.

Purpose

We are seeking a Manager, Implementation to drive projects from initiation to completion. The Manager, Implementation will own the launch process in designated therapeutic areas, defining project requirements and engaging with the main stakeholders to deliver projects to completion. The Manager will solve problems and advocate for solutions while securing stakeholder buy-in. Post-launch, the Manager, Implementation will provide historical context to operational leadership and assist with change requests and program enhancements.

Responsibilities

Act as the primary point of contact for assigned implementations and own end-to-end delivery.

Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.

Ensure timely product development and implementation that meets PSC/PECS expectations.

Collaborate with PSC technology group to review system requirements that enhance the agent experience.

Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.

Define project scope and translate it into actionable tasks and schedules

Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.

Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.

Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.

Update stakeholders on progress and manage expectations regarding project aspects.