Key Account Manager | Remote Canada (GTA)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

All Job Posting Locations

Markham, Ontario, Canada, Remote (Canada), Toronto, Ontario, Canada

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Key Account Manager to join our J&J Surgical Vision team. This position is remote based in Canada. Ideal candidate will reside in the GTA.

Purpose

The Key Account Manager (KAM) develops and executes national account strategies and builds long-term partnerships with priority public- and private-sector customers. Working with commercial, marketing and cross-functional teams, the KAM advances strategic-site opportunities, leads customer-facing initiatives and supports channel development to drive portfolio growth while maintaining relationships across customer groups and health systems.

Strategic Account Planning

Identify target accounts and growth opportunities using portfolio strategies and customer insights. Partner with marketing, sales, contracts, finance, legal and Healthcare Compliance (HCC) to agree priorities and develop strategic account plans that support sustainable, value-based partnerships.

Build sustainable relationships with leaders at priority sites to strengthen account effectiveness, drive growth and position JJSV as a preferred, trusted partner in technologies and solutions that enhance patient care. Engage customers interactively, follow through on commitments and position emerging solutions to address unmet health system and patient needs.

Negotiation and Consultation

Use advanced negotiation techniques and a partnership approach to deliver compliant, measurable short- and long-term value for both parties. Influence and motivate others to take action, honour commitments and achieve agreed outcomes.

Executional Excellence

Execute account plans systematically, focusing on the revenue pipeline and market shaping. Incorporate quick wins and lessons into evolving plans, take ownership of compliant, flawless delivery and hold partners accountable. Accept stretch goals and keep customer needs central to decisions.