FLIGHT DECK Capability Building Partner

Job Description Summary

The FLIGHT DECK Capability Building Partner is responsible for the capability development of our people to deliver impact for our customers through the FLIGHT DECK fundamentals and behaviors. As a subject matter expert in capability development, this role designs, delivers, and continuously improves scalable solutions, from learning paths and live sessions to performance support, on-the-job experiences, and communities of practice, that drive measurable outcomes. Working with the FLIGHT DECK Capability Development Leader, the Capability Building Partner manages their portfolio of solutions, works closely with the FLIGHT DECK Coordinator to ensure solutions are ready to deploy and scale, and partners with SMEs and Stakeholders to embed FLIGHT DECK into capability development initiatives across the business. A background in lean manufacturing is strongly preferred.

This position will require up to 50% travel, including international travel.

Remote; must be within 40 miles of a major US airport.

Roles and Responsibilities

Design & develop capability development solutions for FLIGHT DECK fundamentals, aligned to Safety, Quality, Delivery, and Cost outcomes

Build multi-modal solutions across formal, social, and on-the-job development, including eLearning, live sessions, persona-based learning paths, performance support tools, coaching guides, and communities of practice

Diagnose business & performance needs to select the right mix of solutions; translate needs into clear objectives, assessments, and practice

Manage a portfolio of solutions across its lifecycle in alignment with the FLIGHT DECK roadmap; plan projects, track timelines and risks, and provide regular status updates

Partner with subject matter experts, cross-functional partners, and business stakeholders to ensure content accuracy and operational relevance

Partner with the FLIGHT DECK Coordinator(s) to deploy solutions successfully to the business

Pilot, measure, and iterate on solutions using adoption, proficiency, feedback, and on-the-job application data; recommend improvements, refreshes, or retirements

Ensure accessibility, usability, and instructional quality standards; maintain version control and contribute to content governance, templates, and standard work

Support change management and communications to drive adoption across target personas and regions

Facilitate sessions as needed and provide content expertise to enable facilitators and support faculty certification

Consult across the business to embed FLIGHT DECK into capability-building initiatives

Bachelor’s Degree accredited college or university

At least an additional 5 years of experience in Learning & Development, instructional design, or related capability development roles

Desired Characteristics

Must be within 40 miles of a major US airport

10+ years of experience in Learning & Development, instructional design, or related capability development roles

Master’s degree preferred

Demonstrated experience designing, delivering, and scaling multi-modal learning and capability development programs across large, complex, global organizations

Advanced expertise in adult learning, learning experience design, and performance consulting

Lean manufacturing background; working knowledge of lean operating systems and practices

Proven cross-functional project leadership and program management across multiple initiatives, timelines, and stakeholders, including the ability to set strategy, establish standard work, and coach for performance