Sr Client Operations Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

"CVS Business Unit: Signify Health

Location / Logistics: Remote position in US with some travel required

The Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.

In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items. You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

Role and Responsibilities

Provide support for one or more complex, high-volume, national clients.

Develop and implement strategic programs and projects that align with the company's healthcare business objectives

Collaborate with leadership to define program goals, scope, and success metrics

Lead cross-functional project teams and provide direction and support throughout the project lifecycle

Partner with internal teams in support of client program objectives

Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines

Organize and present KPIs

Execute on client SLAs relative to reports, deliverables, and member feedback

Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements

Client meeting documentation: data entry, meeting minutes, action items

Oversight of client marketing materials and direct mail campaigns

Monitor success and serve our clients through the completion of ad-hoc reporting projects

Quality assurance for reports and deliverables; report manipulation based on client requirements

Communicate updates and escalations with internal stakeholders and clients in support of client programs

Ticket submission and tracking for client requests directly related to the success of the program

Internal tracking, documentation, and client response formulation for member grievance

Account coverage for the Client Success Executive or Manager

Basic Qualifications

Bachelor’s degree or equivalent combination of relevant training and experience

Experience using Google Suite (Gmail, Sheets, Slides)

Ability to clearly articulate via verbal and written communication

Client-facing experience preferred but not required

Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment

Experience balancing multiple work commitments and prioritizing tasks appropriately

Confidence to seek clarification when encountering unfamiliar situations

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.