Infrastructure Operations Engineer (remote work)

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.

Check out our website for more information: cloudlinux.com

We are looking for an Infrastructure Operations Engineer (Linux) to join the CloudLinux Infrastructure Team. Our Operations (L1) team provides access, compute resources, and internal services, operates production infrastructure, and improves recurring operational work through documentation and automation.

This job is perfect for you if you

Can independently troubleshoot Linux systems and networked services

Take ownership of tickets and incidents through verified resolution or a clear escalation

Make standard production changes safely, with rollback and post-change verification

Communicate clearly with requesters and remote teammates

Look for practical ways to improve recurring work through documentation and automation

As part of the Infrastructure team, you will

Handle onboarding, offboarding, and access-management requests under established procedures: least privilege, the right approvals, and a check that the requested action actually works, not just the login

Own common Linux and infrastructure requests and incidents from triage through verified resolution or escalation to a named owner

Execute and verify standard host provisioning and production-server changes across bare metal, private cloud, and public cloud environments; escalate exceptions

Troubleshoot DNS and perform approved DNS and domain-management changes under established procedures

Execute approved firewall and operating-system changes with rollback and post-change verification

Monitor infrastructure and respond to alerts and incidents. Judge recovery by whether people can do their work, not by a green status page, and send regular updates until recovery is confirmed. Tell alert noise from real damage, and fix the routing or ownership of an alert instead of silencing it

Handle Jira requests according to agreed priorities and response times, keeping requesters informed

Deploy standard services from approved specifications and runbooks; escalate design decisions

Document recurring procedures for backup coverage and improve onboarding, offboarding, and access reviews through small automation changes

Must-have

Hands-on experience troubleshooting Linux systems in a real or production-like environment; RHEL-family systems are preferred

Working knowledge of TCP/IP, DNS, HTTP, and TLS, with the ability to isolate OS, network, and application failures

Hands-on experience with at least one virtualization or cloud environment

Ability to own an incident or ticket: gather evidence, prioritize by impact, communicate progress, verify recovery, and escalate with a clear hypothesis

Experience executing standard production changes safely, including rollback and post-change verification

Ability to read and adjust existing automation or create a small Bash or Python improvement; practical use of AI assistants for troubleshooting, scripting, and documentation, with verification before production changes

Clear spoken and written English for asynchronous remote work

Nice-to-have

Experience with OpenNebula, KVM, or another private-cloud or virtualization platform