Evening Shift - 24/7 Clinical Support Behavioral Licensed Clinician - Evernorth - Remote

Shift: 3:00pm - 11:30pm in the employee's local time zone.

Our mission is to provide immediate, personalized clinical support—whether it’s a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. You’ll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases.

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments. The team operates 24/7/365 in support of the full organization.

Duties and Responsibilities

Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey

Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen

Provide real-time crisis de-escalation, safety planning, and risk management

Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps

Develop SMART goals that empower members to lead and maintain a healthy lifestyle

Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals

Sheppard members to appropriate clinical care, treatment programs, and community resources

Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation

Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs

Perform research and provide relevant educational or support resources tailored to the member’s situation

Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions

Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities

Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants

Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices

Able to manage multiple health records and systems to accurately document customer interactions and progress

Communicate effectively and succinctly in both verbal and written format

Perform other related duties incidental to the work described herein

Qualifications

Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.

Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)

Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred