Manager, Revenue Cycle Management

About Navista

We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 40 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence.

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of medical practices.

The Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.

Patient & Care Team Support

Lead a team of financial counselors providing real‑time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum

Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care

Ensure financial counseling services are embedded into clinical workflows to support same‑day decisions and treatment starts

Promote a patient‑centered approach that balances financial clarity, empathy, and access to care

Revenue Cycle Leadership

Oversee front‑end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation

Ensure timely identification and resolution of coverage issues prior to treatment initiation

Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle

Monitor KPIs related to access, counseling timeliness, authorization turnaround, point‑of‑service collections, and financial clearance rates

Financial Assistance & Access Programs

Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance, charity care, grants, and foundation support

Maintain expertise in oncology‑specific reimbursement, benefit designs, and emerging payer policies

Ensure compliant and consistent application of financial assistance guidelines and documentation

Team Leadership & Development

Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines

Establish standard operating procedures and best practices for immediate patient and provider support

Foster strong communication, accountability, and service excellence within the team

Provider & Operational Partnership

Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators

Translate financial and coverage information into clear, actionable guidance for care teams

Participate in clinic leadership meetings and cross‑functional initiatives focused on access, growth, and patient experience

Compliance & Quality

Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements

Support internal and external audits related to financial clearance, authorizations, and assistance programs

Continuously improve processes to reduce administrative burden on clinical teams and patients

Qualifications

Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience) preferred

5+ years of progressive experience in healthcare revenue cycle or financial counseling, preferably in oncology preferred