Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote)

Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.

General Responsibilities

Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.

Sourcing content ideas to submit to our Content Team on a weekly basis

‘Yes first’ mentality

General knowledge of high end experiences, luxury goods, and restaurants

Experience working with high net worth individuals and clients

Entrepreneurial, problem-solving attitude

Excellent, clear and effective verbal and written communication skills

Experience in a collaborative and transparent environment

Ability to work in high-pressure environment with tight deadlines

Flexible working hours - available to work on evenings and weekends

High School Diploma, GED, or Equivalent Certification

At least 1 year of Luxury Hospitality experience

2+ years of experience in Luxury hospitality

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.