Threat Assessment Manager- GWS Technology & Security Operations (Remote)

Threat Assessment Manager- GWS Technology & Security Operations (Remote)

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is seeking a Threat Assessment Manager to join our GWS Team.

The GWS Threat Management Team (TMT) is responsible for the assessment and management of workplace violence prevention incidents, assessing external and internal threats, and supporting a variety of corporate and retail security threats and concerns. The Threat Management Team has oversight of policy, plans, training, screening, threat assessment and management, incident analysis, summary reporting and continuous review/mitigation of threats and workplace violence issues.

The Threat Assessment Manager will be responsible for assessing and managing workplace violence (WPV) concerns; direct and indirect threats against associates, assets, and the business which may include harassing and threatening communications, social media posts, and other incidents. This position will require on-call responsibilities on a rotating basis with other team members.

The ideal candidate should

Adapt communication styles to audience needs, leading complex discussions and translating operational requirements clearly

Engage senior leaders directly, gathering first-hand feedback to address pain points and prioritize customer experience in decision-making

Manage-up effectively, step in early to shape project parameters, and lead personal/team efforts toward success

Combine deep operational knowledge with technical expertise to distill data and strengthen overall team output

Balance partner requirements, multi-faceted operational impacts, and practical experience to make informed rollout decisions

Champion core company values actively, promoting corporate culture and holding teams accountable

Drive efficient, data-informed solutions across complex departmental boundaries using structured project management

Execute business-critical outcomes effectively by aligning cross-functional partners, balancing competing demands, and keeping executive stakeholders proactively informed.

Build strong team camaraderie and collaborate seamlessly across departments to execute major launches and initiatives

Key Responsibilities

Maintain the confidentiality of customer, associate and business data at all times

Provide direct support to associates experiencing crisis such as suicidality and Intimate Partner Violence (IPV)

Stay current on the latest tools to accurately monitor and assess threats

Effectively share information with appropriate management in a time sensitive manner

Maintain proper case management processes and documentation on all threatening incidents