Director Patient Experience US Obesity and Related Conditions

What you will do

The Director, Patient Experience leads strategy for a connected patient experience across the journey, including point-of-care, onboarding, persistence, patient stories, and community engagement. The Director partners closely with the Direct to Patient (DTP) team, which owns DTP strategy and operations, to integrate relevant DTP pathways and touchpoints into the overall patient experience. The role aligns patient-facing work with Healthcare- Professional (HCP) Promotion, Corporate Affairs, Patient Advocacy, and field and Sales Training.

What sets this role apart

Define a patient experience that is connected across care, onboarding, and ongoing support.

Establish a patient community in partnership with Corporate Affairs and Patient Advocacy.

Ensure patient experience tactics and training are coordinated with physicians, field teams, and Sales Training.

Patient Experience Strategy and Journey

Set the patient experience strategy across the patient journey and partner with the DTP team to integrate relevant DTP pathways and touchpoints into that experience.

Define priorities and principles for point-of-care, onboarding, persistence, patient stories, loyalty, and community engagement.

Translate patient and caregiver needs into connected programs that are timely, useful, and aligned to the broader brand experience.

Identify journey gaps and opportunities in partnership with Consumer, HCP, DTP, and relevant patient support teams.

Community, Corporate Affairs, and Advocacy

Partner with Corporate Affairs and Patient Advocacy to establish the community, ambassador, and influencer approach.

Define the purpose, operating model, partner roles, and engagement principles for community development.

Ensure patient stories and community activity are developed with appropriate patient-centered practices and cross-functional input.

Align patient community and advocacy opportunities with brand priorities while maintaining clear roles for Commercial, Corporate Affairs, and Advocacy.

HCP Promotion and Training Integration

Coordinate with HCP Promotion to ensure patient experience tactics are aligned with physician needs and HCP promotional plans.

Ensure patient education and training are coordinated across physicians, field teams, and Sales Training.

Partner with HCP and field stakeholders to define practical handoffs, materials, timing, and education requirements.

Maintain a connected view of the patient and physician experience while respecting functional responsibilities and review requirements.

DTP Partnership and Cross-Functional Integration

Partner with the DTP team, which owns DTP strategy and execution, to connect relevant DTP pathways and touchpoints to the patient experience.

Coordinate with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and other partners to align patient experience handoffs and requirements.

Set clear ownership, decision rights, and working processes across teams and agency partners.

Team, Budget, and Measurement

Lead and develop the Patient Experience team, setting priorities, expectations, and development goals.

Guide budget and resource planning for patient experience programs in partnership with Consumer Director and DTP team

Establish measures for patient experience work and use feedback, engagement, and performance learning to improve the journey.

Communicate strategy, progress, decisions, and risks to senior leaders and cross-functional stakeholders.