Senior Claims Advisor, AB

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Senior Claims Advisor, Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex up to non-catastrophic first party injury claims.

Who is Allstate

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Flexible Work Arrangements

Employee discounts (15% on auto and property insurance, plus many other products and services)

Good Office program (receive up to 400$ back after purchasing office equipment)

Student Loan Payment Matching Program for Government Student loans

Comprehensive Retirement Savings Program with employer matched contributions

Annual Wellness allowance to support employees with improving health and wellbeing

Tuition Reimbursement

Working within the community and giving back!

Accountabilities

Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned

Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence

Comply with best practices as set out in Allstate policies and procedures

Ensure files are thoroughly documented

Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority

Set and define customer service expectations

Take ownership and accountability to solve customer problems

Maintain a caseload reflective of a Claim Advisor, Accident Benefits

Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner

Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

Qualifications

A minimum of 2 years relevant Ontario Accident Benefits experience outside the MIG

Completion of CIP designation or desire to pursue is preferred

Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred

Strong time management and organizational skills as well as the ability to work in a fast-paced environment

Strong critical thinking skills to identify strengths and weaknesses of claim