Claims Resolution Adjuster II - Remote - MST/PST

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Claims Resolution Adjuster II, your focus will be investigating automobile accidents involving single or multiple vehicles that result in property damage and/or bodily injury. In this role, you will assess coverage, liability, and damages while providing exceptional customer service. You will communicate with customers through voice calls, email, and text messages, and use innovative platforms and tools to negotiate fair injury settlements with all parties involved.

Candidates for this role must reside in the Pacific or Mountain time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

At Allstate, responsibilities may vary from day to day. We are looking for adaptable professionals who thrive in a dynamic environment, bring care and sound judgment to each claim, and are excited to make an impact.

The Customer Service Expert – You’ll support customers by caring, empowering, and restoring throughout the claims process. You will do this by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator – You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – You’ll use phone, email, and sometimes video chat to help customers through a fast, fair, and easy claims process. You’ll also tailor your approach to claim handling by honoring the customer’s communication preferences and keeping them updated on claim progress.

The Negotiator – You will evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. You will incorporate tactics for handling challenging and complex situations.

The Problem Solver – You’ll use multiple tools to get the job done in a fast-paced environment, including estimating tools, job aids, and additional settlement platforms, while applying strong critical thinking skills.

The Recorder – You’ll help protect the company financially by following applicable policies and keeping a clear record of your work in the claims system. You’ll ensure timely and accurate documentation is completed as you work on each claim.

Work Location

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States within one of the listed time zones above.

When you work from home full time, you’ll need

A dedicated workspace in your residence that is private and free from distractions.

A minimum internet bandwidth of 50 MB down/5 MB up.

Appropriate work surface and seating.

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).

Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Work Schedule

8-hour shift Mon-Fri | 8:00am - 4:30pm with potential Saturday duty rotation.