Auto Claims Adjuster Trainee

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Start building a career in claims through practical experience, increasing responsibility, and decisions that directly affect the customer experience. As a Material Damage Claims Trainee, you’ll learn how to investigate auto losses, determine coverage and liability, evaluate property damage, and negotiate claims within established authority. You’ll also develop a broader understanding of insurance policies, claims technology, vehicle components, subrogation, and potential fraud. With each claim, you’ll strengthen the analytical, communication, and decision-making skills that are foundational to claims work.

National General Insurance is currently hiring for an Auto Claims Adjuster Trainee.

The Claims Auto Trainee is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages, and negotiates claims within authority.

Launch your claims career by learning how to investigate, analyze, and make meaningful decisions that help people when it matters most. This trainee role offers hands-on learning and a strong foundation in auto claims.

While this role offers flexibility, candidates located in certain areas may be expected to report to an office location in Winston-Salem, NC; Charlotte, NC; Ontario, CA; or Scottsdale, AZ.

Key Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Analytical Thinking, Conflict Resolution, Customer Service, Escalation Resolution, Process Oriented, Time Management

Compensation

Base compensation offered for this role is $22.84/hr -- $29.57 and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.), if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.