Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Fresno, CA.

In this role, a typical day will include

Perform corrective and preventive maintenance, retrofits, upgrades and system installations.

Establish and maintain a high level of customer satisfaction.

Promptly address customer concerns, quality assurance and medical safety issues.

Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.

Maintain all administrative responsibilities in a timely and accurate manner.

Assist Sales, Clinical and In-house teams including other Field Engineers as needed.

Manage inventory, keep accurate records, and promptly return unused and failed parts.

Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

What You’ll bring to Alcon

Associate’s degree or equivalent years of directly related experience

The ability to fluently read, write, understand, and communicate in English

Preferred Qualifications

Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.

Experience working with advance medical devices and with medical devices that use lasers.

Accustomed to working with hospital operating room and surgery center protocols.

Working knowledge of ServiceMax / CRM tools.

Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

How to Thrive at Alcon

Imagine your career like never before with focused growth and development opportunities

Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Compensation and Benefits

Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‑term value. Our compensation approach includes a combination of fixed and variable pay, with short‑term and long‑term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‑being, provide financial security, and support retirement planning.