Senior Market Manager, Luxe

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

About the Role

As a Senior Market Manager, Luxe, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.

You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.

Supply Acquisition & Pipeline Development

Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals

Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators

Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation

Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience

Market Development & Launches

Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring

Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape

Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region

Host Account Management & Optimization

Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor

Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations

Support onboarding of new listings for assigned hosts, ensuring a seamless experience

Design and deploy strategies to manage and optimize long-tail hosts across your markets

Improve listing bookability through performance analysis and targeted host education

Cross-Functional Collaboration & Escalations

Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives

Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility

Cascade host feedback to relevant stakeholders to inform product and policy decisions

Educate hosts on significant product updates, policy changes, and platform best practices

Experience

6+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate