Senior - Solution Architect (Telecom-Global)

Team Overview

The Trusted Communications Solutions team partners with telecommunications providers and enterprise organizations to deliver messaging, voice, identity, and fraud prevention solutions that help customers enhance security, improve customer engagement, and support business growth. Working at the intersection of Product, Engineering, Sales, Business Development, and Customer Success, the team helps shape solution strategy, influence product direction, and drive adoption across a rapidly growing area of TransUnion's business. Reporting within the Trusted Communications Solutions organization, this role offers the opportunity to work with industry-leading customers and contribute to the future of communications technology on a global scale.

Please note: This position may display as a Chicago-based opportunity due to a job posting system limitation. The role is actually designated as remote. However, candidates located in or near Seattle, WA are strongly preferred because this position works closely with our customer, and may spend time working from the customer location in Seattle. Our long-term goal is for this role to have a dedicated workspace within the client office.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

Serve as a trusted technical advisor and strategic partner to telecommunications carriers and enterprise customers, with a primary focus on supporting key customer relationships such as T-Mobile and other global telecommunications organizations.

Design and architect carrier-grade solutions across messaging, voice, identity, and fraud prevention domains, balancing customer needs, technical feasibility, and commercial value.

Partner directly with customer technology teams, architects, and senior leadership stakeholders to identify new business opportunities, drive solution adoption, and support revenue growth initiatives.

Capture Voice of Customer (VOC) insights and translate customer requirements into scalable product enhancements, solution designs, and future roadmap recommendations.

Collaborate across Product Management, Engineering, Sales, Business Development, and Account Management teams to bring new solutions from concept through deployment.

Lead technical discussions, solution workshops, architecture reviews, and customer-facing presentations with both technical and executive audiences.

Serve as a key contributor to Request for Information (RFI) / Request for Proposal (RFP) responses, solution proposals, business cases, white papers, and customer-facing technical documentation.

Act as a bridge between customer technology teams and internal engineering teams to accelerate delivery, remove technical barriers, and enable successful implementations.

Support training and enablement efforts for customers, sales teams, and internal stakeholders to increase solution awareness and adoption.

Contribute to a high-growth business focused on expanding strategic telecommunications partnerships and increasing customer value across global markets.

Required Knowledge and Experiences

10+ years of experience in solution architecture, systems design, consulting, or technical solutioning within the telecommunications industry, with demonstrated expertise supporting carrier-grade environments.

Deep domain expertise in telecommunications technology, specifically messaging, voice communications, signaling, network infrastructure, and related protocols.