FSP Associate Clinical Manager (CTC Hub)

Job Description

Join Us as an Associate Manager Clinical Operations (CTC) - Make an Impact at the Forefront of Innovation

The Associate Manager Clinical Operations oversees the daily line management responsibilities of the assigned team. This role serves as a positive leadership and professional role model for respective staff, which may include CAS, CS, CRAs, RSMs, PAs (if applicable), and other clinical operations-focused personnel. The Associate Manager Clinical Operations provides direct coaching and development support to operational teams and is ultimately responsible for effective resourcing, alignment, training, and ongoing professional and technical development for staff. The role involves collaboration with clinical operations senior management and executive staff on strategic planning and business development is required. The primary focus is on the line and performance management of team members assigned to any monitoring modality and/or environment (e.g., FSO, FSP, Government). The Associate Manager Clinical Operations acts as the point of escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and WPDs. Additionally, the Associate Manager Clinical Operations works in collaboration with the leadership team to address resourcing needs.

What You'll Do

• Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
• Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
• Support allocation activities per the local resourcing process. Support activities of project leads/functional leads to optimizing the operational running of projects.
• Escalate appropriately any issues which may impact project deliverables.
• Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identify training gaps and ensure that training requirements are met.
• May contribute to development of training programs, where appropriate.
• Participate in process improvement/development initiatives.
• Ensure understanding and facilitation of the risk based monitoring approach.
• Alert management to quality issues, requests QA audits as appropriate, and support direct reports and project team in providing audit responses as required.
• Manage and review systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
• Evaluate work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.

Education & Experience Requirements

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
• 1+ year of leadership responsibility

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.