Field Service Engineer I

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $42.5 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Our global distributed team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit www.thermofisher.com.

How you will make an impact!

The Field Service Engineer performs customer installs, repairs, qualifications, and preventative maintenance on a variety of ThermoFisher instruments within an assigned territory. Customers include but are not limited to Diagnostic labs, Universities, Hospitals, Research labs, Forensic labs, Pharmaceutical and other Biotech customers. The Service Engineer works directly with customers to resolve technical issues and identify opportunities to improve their workflows.

Location

This is a remote role based in Los Angeles County and requires up to 80% travel within the designated territory. Occasional travel outside the territory and overnight stays may also be required. Relocation assistance is not available.

A Day in the Life

Provide onsite installation of instruments, upgrades, updates, qualifications, repairs, and planned maintenance service

Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions

Help the team achieve specified revenue targets by performing instrument repairs, installation, qualifications, and PMs

Interact with customers to offer and close the sale of service contracts and other service products

Collaborate with internal partners to resolve customer issues and improve processes

Follow all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions

Maintain an accurate spare parts inventory by following policies for debiting parts accurately, returning RMA parts and unused inventory

Perform Qualification & Validation Protocols at customer sites

Maintain technical competency level servicing new instruments and problems by attending training, staff meetings, and remain up to speed on new products, markets, customers, and competitors

Stay current on all required training

Additional related duties or projects may be assigned

Education

Bachelor’s or Associate’s degree with 2+ years of relevant experience in engineering, biology, chemistry, or related field; Relevant military experience will also be considered

Bachelor’s degree in Engineering or Life Sciences

Experience in a clinical, diagnostics lab and/or other regulated environment

Interest in learning and understanding IT systems and processes, AI experience is a plus