Solutions Engineer, SMB – Phoenix Market Remote

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Job Overview

This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs in the SMB space. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.

Work Location, Collaboration, and Travel Expectations

This is a remote position supporting the Phoenix, Arizona market. The selected candidate must reside in the greater Phoenix metropolitan area or within a reasonable commuting distance.

The role is generally expected to participate in in-person collaboration with assigned sales teams approximately two days per week at approved T-Mobile satellite or designated market locations. These in-person collaboration days are intended for activities such as account planning, deal strategy, technical consultation, team meetings, and sales partnership. The specific schedule and frequency may vary based on business needs.

This internal collaboration expectation is separate from customer-facing responsibilities. The Solutions Engineer will also participate in customer meetings, site visits, technical presentations, and other field activities as needed.

The assigned territory includes the Phoenix and Tucson markets in Arizona, the state of New Mexico - including support for sellers based in Albuquerque - and the El Paso, Texas market. Periodic travel throughout the assigned territory is required to support sales opportunities, customer engagements, and business needs.

This position does not have an assigned corporate office or permanent workspace.

Job Responsibilities

Support small and medium business sales teams in-market to drive solution adoption and customer engagement

Participate in customer meetings to provide technical consultation and solution guidance

Facilitate wireless network coverage analysis and review to optimize customer solutions

Assist with processing in-building coverage requests to improve network accessibility

Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts

Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

Bachelor's Degree plus 3 years of related work experience

OR advanced degree with 1 year of related work experience

OR combination of education and experience deemed equivalent (Required)

Previous B2B direct sales experience (Required)

Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)

4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred)