Qualified Success Architect, Internal Enablement

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The “Qualified Success Architect, Internal Enablement” will own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You'll be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent, and you'll keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.

What You Will Be Doing

Own the new hire onboarding program for new Qualified Success Architects (QSAs) — serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving

Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall

Coordinate and host CS 5-star Enablement — our biweekly live training sessions for the CS/QSA team — partnering with Product and subject matter experts to ensure content is ready and relevant

Keep our internal knowledge base (Guru) current, including managing knowledge agents

Support larger enablement projects and initiatives alongside the Manager of CS Enablement

Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on

5-10 years of Mid Market/Enterprise software experience

Prior experience in customer success, account management, or a similar customer-facing SaaS role — experience with Qualified's platform is a strong plus

Experience coaching or teaching colleagues — whether as a team lead, informal mentor, or similar role

Strong organizational skills and comfort managing multiple onboarding timelines and projects at once

Excellent written and verbal communication skills

Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms

Comfort working cross-functionally with Product and subject matter experts to keep training content current

Deep curiosity about the product — you enjoy going deep on how things work

Must be willing to work in a fast-paced startup environment with multiple roles

Passion for setting up new team members for long-term success

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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