Director, Qualified Success Architecture

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As Director of Qualified Success Architecture, you will build and lead the team that turns our platform into pipeline for the world's best revenue teams. Your team owns the implementation, the adoption, and the technical credibility of Qualified in the rooms where it matters most.

You will be a trusted partner and carry the Qualified flag at Salesforce. A thought partner on strategy. A truth-teller on what customers really need. A force multiplier across Product, Sales, Marketing, and Partnerships. You will be fluent in its architecture, its culture, and its leaders, and you will earn a seat at the table with all three.

This is not a management seat. It's a builder's seat. You will define what a world-class Success Architect looks like in the era of conversational marketing and AI agents, then go find, grow, and keep the people who fit that definition.

What You Will Be Doing

Hire, onboard, and develop a bench of elite Success Architects. Raise the bar with every hire.

Coach for growth. Build clear career paths, and retain top performers by giving them stretch work, visibility, and a reason to stay.

Set the culture: curious, accountable, customer-obsessed, and fun to work with.

Make the Qualified brand magnetic to the best architects in the market.

Execute the Qualified Implementation Framework. Evolve it. Scale it. Make it the gold standard.

Guide the most strategic customers through architecture, data model, and rollout with the Enterprise Architects who run their stack.

Help develop and run executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.

Drive adoption, health, and renewal. Know every at-risk account before it knows itself.

Turn successful customers into advocates through case studies, testimonials, and speaking moments, working hand in hand with Marketing.

Advise on customer strategy, team design, capacity, and investment.

Bring the executive view of customer health, renewal risk, and expansion opportunity.

Build and sustain executive relationships across Salesforce and our customers.

Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.

Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Qualifications

10+ years of Mid Market/Enterprise software experience, including 3+ years leading technical teams

Bachelors Degree required

Deep working knowledge of Qualified.

A track record of hiring, developing, and retaining top talent.

Excellent interpersonal, communication, persuasion, presentation and writing skills

You command a room, from a customer's CMO to a Salesforce executive.