Patent Prosecution Customer Success Manager

Are you passionate about helping innovators maximize the value of cutting-edge intellectual property solutions?

Do you enjoy building strong customer relationships, delivering impactful training, and driving customer success through technology and innovation?

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About the Role

As a Customer Success Manager, you will serve as a subject matter expert for the LexisNexis Intellectual Property product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.

Responsibilities

Take action to increase awareness and drive usage and preference of LN content, products and services

Identify and target revenue and growth opportunities within assigned market and/or accounts

Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams

Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators

Provide support and training for the sales team through joint calls, demonstrations and training

Research the competitive landscape to present analyses of the market to Product, Segment and Marketing

Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis

Equivalent experience in a customer-facing role

Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities

Excellent communication skills (verbal, written and presentation)

Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations

Preferred Requiements

Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner

Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center

Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor

Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data

Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies

Work in a Way That Works for You