Executive Director Access Services - Immunology

Build our future together

The Access Services Lead for Immunology is a critical function that is responsible for the overall development and execution of the Immunology access services strategy. Once a physician writes a prescription for one of our medications, this individual will lead the team that ensures a positive journey for that patient and provider with accessing our medication. To that end this individual will hire/lead both the Immunology Patient Services Support team (PSS) and the corresponding Field Reimbursement team (FRM). This is a newly created role that harmonizes these two critical functions at the brand level and is 100% focused on ensuring every appropriate patient STARTS and STAYS on their therapy.

The Access Services Lead will be the voice for patient access across all key brand partners. This individual must maintain a high-level of communication, collaboration and integration with all cross-functional Regeneron and Alliance staff (if applicable), including CLT, Field Teams, Brand Marketing, Training, I&A, Market Access Strategy, Trade, and Market Research.

When & where

Remote - US with occasional travel to the office in Sleepy Hollow, NY

Discover your role

In conjunction with marketing and market access strategy leadership, define and implement the strategic commercial plan to execute appropriate field activities that significantly improve access & reimbursement for therapeutic area

Drive the development, coordination and implementation of all initiatives relative to patient and physician reimbursement and patient support programs that align to Brand-related strategic objectives. This includes initiatives related to streamlining and automating the patient onboarding and adherence journey

Develop and manage the brand specific access services budget. Collaborate with Operational Excellence team to identify opportunities to leverage technology and efficiencies to establish cutting edge best in class service within a cost-effective environment

Drive patient services and patient assistance benchmarking, cost analyses and forecasting (both direct and administrative) to inform Brand and Sr. Management decision-making

Hire, train and lead a first-class field reimbursement team that has deep access knowledge and experience with removing access barriers for patients

Ensure that the Field Reimbursement team and leadership are viewed by their customers as subject matter experts in Access & Reimbursement

Hire, train and lead a first-class patient support services (PSS) team, that has deep operational and patient support experience

Responsible for gathering insights related to onboarding, conversion, patient retention, copay, quality, and customer satisfaction. Also responsible for communicating those insights strategically to the Brand and senior leadership, this includes executive engagement.

Coordinate the development of program systems (IT and communications) planning and implementation across PSS vendors

Plan, develop and execute program communications (i.e., content and processes) of the PSS, reimbursement support and patient access programs

Collaborate with Brand & Access Marketing, Training, Legal, Regulatory, Analytics, Privacy, Trade, Sales, and payer teams to ensure optimal execution of patient access and reimbursement strategy

Leadership point of contact and active participant on Brand Core Teams for both REGN and Alliance (when applicable) to bring forward key field and customer insights with access & reimbursement

Establish measurable performance metrics and monitor achievement of these agreed parameters. Partner with HQ in developing Incentive Compensation schemes for the Field Access Specialist team that ladder up to the Market Access Business Unit strategic objectives