Senior Support Engineer

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients.

This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.

You’re welcome to work remotely from the USA.

Please note that this is a shift work.

Your responsibilities will include

Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.

Analyze and resolve storage-related issues using a strong understanding of data storage concepts.

Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.

Develop Python and Bash automation scripts to streamline processes and optimize workflows.

Provide timely updates and clear customer explanations regarding issue status and resolutions.

Escalate unresolved problems promptly to ensure minimal service disruption.

Maintain and improve technical documentation to support troubleshooting and issue prevention.

Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Working Hours

Availability for rotational shifts or on-call support as required.

Key employee benefits in the US

Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.

401(k) plan: Up to 4% company match with immediate vesting.

Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

Remote work reimbursement: Up to $85/month for mobile and internet.

Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

What's it like to work at Nebius

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI