Sr. Training Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Global Education believes our learners foster safer communities when personalized, engaging, and relevant learning experiences equip them with the knowledge and confidence to succeed in their roles. The CommandCentral Training Delivery Team designs and delivers software training to the public safety sector. We are committed to providing thoughtful, instructor-led training which allows customers to focus on their mission and enables them to respond faster with smarter and safer decisions. The CommandCentral software suite includes Community Engagement, NG 9-1-1 Call Management, Voice & Computer Aided Dispatch, Real Time Intelligence Operations, Field Response and Reporting, Records & Evidence Management and additional software products.

Job Description

We are looking for a dynamic individual with a combination of traits to conduct hands-on virtual and classroom instruction for Cloud software technologies. In this role you will be responsible for supporting ongoing technical/end-user training activities within Global Education, with added focus on the user experience, customer workflows, and quality of the training.

This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using live customer and/or demo software environments, documentation, and minimal slide content.

Responsibilities of the Sr. Training Specialist include but are not limited to:

Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services

Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations

Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides.

Completing department required reports within set standards and deadlines

Managing communication with customer and internal stakeholders related to the project and training schedules

Compile comprehensive training and technical documents, and course material for new and existing products or services

Measure knowledge transfer and training effectiveness

Operates under supervision from the CommandCentral Training Team Manager

FAA Part 107 Remote Pilot Certification

1+ years of experience working with Motorola Solutions Customer Software preferred

3+ years of public safety experience preferred

1+ years of experience working with public safety products

Must have a valid drivers license

Travel requirements: frequent travel up to 50%, with domestic and occasional international travel requirements to meet business needs. This position is open to all US States remotely.