Field Service Engineer - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Responsibilities

Carry out Major and Minor installations and support Motorola Video applications at Client sites. These can be Azure cloud based, Linux based, or Windows based depending on the customer.

Windows based depending on the customer.

Develops and implements the most efficient and cost-effective solutions

Evaluates system specifications for business requirements

Works closely with management to prioritize business goals and information needs

Install and support In-Car Video and Body Worn Camera hardware

Train end users on functionality of end to end usage of the video system

Provide consultation and/or expert advice to Partners or Customers who are executing hardware deployments on behalf of Motorola Solutions

Work effectively in IT environments and provide feedback to support customer IT resources to resolve IT functional issues including networking, port protocols and server maintenance.

Generate technical field trip reports and technical deployment documentation.

Must have extensive computer use experience

3+ years of experience working in a Field Service environment preferred.

Ability to troubleshoot and resolve technical issues in a timely matter.

Ability to deviate from established policies and procedures to effectively resolve a customer issue in time sensitive deployments.

Must have a valid driver's license to be considered for this position.

The ability to travel up to 75%.

Ability to install and/or configure hardware and/or software for Video Products.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $85,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Required Skills

High School diploma, Technical Certificates, or Associate's, or Bachelor's degree, plus 3+ years of experience in one of the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wireless Communication Systems, IT Systems, Mobile or Fixed Video Systems, Telecommunications, and Public Safety experience required for this position.