Senior CX Program Manager

The next generation of cloud and AI innovation depends on getting the right computing capacity to customers when and where they need it. Azure is transforming that experience for enterprise customers and fast-growing AI teams, moving from complex, reactive processes toward a simpler, more predictable, and scalable way to plan and deliver capacity.

You will join a transformation team working across some of Azure’s most complex operational and customer challenges. The team identifies friction, brings structure to ambiguous problems, and develops better ways to work through improved processes, automation, data, and decision frameworks. You will help turn those improvements into durable capabilities that allow Azure teams to move faster and deliver a more consistent customer experience.

As a Senior Customer Experience Program Manager, you will own programs that improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources. You will partner across engineering, product, finance, capacity management, and operations to identify customer and business needs, analyze operational challenges, recommend a path forward, and translate that direction into solutions that can be implemented and sustained.

You will succeed by bringing structure to ambiguity, using data and customer insights to make sound tradeoffs, and helping teams move from recurring or manually intensive work toward clearer, faster, and more scalable ways of operating. This opportunity will allow you to develop deep business and technical expertise across cloud capacity, customer demand, product development, finance, and large-scale operations. Strengthen your ability to lead complex cross-functional programs and translate ambiguous problems into clear recommendations and measurable outcomes. Build experience designing scalable processes, automation, reporting, and decision mechanisms that improve customer and operational outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Identify and assess customer, operational, and business challenges within your domain, synthesizing information from multiple sources into clear recommendations and actionable plans.

Own cross-functional programs from problem definition through implementation, aligning objectives, milestones, dependencies, owners, and measures of success.

Translate customer demand, operational data, and business priorities into requirements and recommendations, evaluating tradeoffs and recommending the best path forward.

Design and implement process, automation, reporting, and workflow improvements that reduce manual effort, improve visibility, and enable faster, better-informed decisions.

Use customer and operational insights to identify recurring problems, emerging risks, and opportunities for improvement, partnering with the appropriate teams to address them.

Establish practical governance, decision paths, and operating processes that create clearer accountability and more consistent execution across teams.

Document and share reusable practices and lessons that help other teams adopt successful approaches and improve the capacity customer experience.