Regional Datacenter Business Operations Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Datacenter Business Operations Program Manager , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Regional Business Program Manager your performance objectives include:

Provide thought leadership and subject matter expertise related to the delivery of datacenter-centric services

Operate with a consultant mindset: quickly assess complex or ambiguous business challenges, create structure, and own initiatives from concept through implementation with clear objectives, milestones, governance and measures of success

Assist in preparation of quarterly spend management review materials at datacenter site and regional level

Analyze controllable cost per kW and other operational cost drivers to identify trends, variances, underlying drivers and opportunities for structural improvement

Stand up and mature the regional operational efficiency program, including intake, prioritization, governance, tracking, reporting and benefits realization, with clear baselines and defensible benefit methodologies

Own and evolve the strategic vendor management program, including operating rhythms, governance, performance expectations and accountability, and manage supplier contracts end to end (procurement engagement, cost/terms negotiations, change orders, scorecards, recurring business reviews)

Establish and own a Regional Supplier Assurance program that provides consistent visibility into supplier health, performance, risk and compliance, with KPIs, scorecards, escalation mechanisms and corrective-action follow-through

Support organizational financial management, budgeting, and forecasting

Evaluate cost savings opportunities and implement strategic projects to realize savings, with forward-looking indicators that show what is driving cost and where intervention is required

Partner with regional and global teams to identify, evaluate and scale efficiency initiatives and best practices, maintaining an integrated portfolio of initiatives and measuring impact across spend, time, people and productivity

Identify inefficient, fragmented or manual processes and lead efforts to simplify, standardize and automate them, with mechanisms to sustain improvements beyond initial implementation