Cloud Solution Architect Skilling & Enablement Lead

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Commercial Solution Area and Cloud and AI Platforms (CAIP) Solution Area is pivotal in helping customers translate cloud and AI ambition into measurable business outcomes. The organization connects strategy, programs, investments, partners, and execution to simplify customer transformation and help the field compete and win.

Accountable to ensure Cloud Solution Architects (CSAs) across all Operating Units (OUs) achieve and maintain required technical skills, certifications, and Unified accreditations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Own the worldwide CSA skilling and technical readiness strategy, ensuring CSAs maintain the capabilities required for their roles.

Drive attainment and maintenance of required technical certifications, credentials, and Unified accreditations.

Define role-based skilling requirements and learning paths aligned to evolving technologies, solution priorities, and delivery expectations.

Establish and execute scalable skilling programs that build technical depth and customer delivery readiness across the CSA community.

Partner with technical and business stakeholders to identify emerging skill requirements and translate them into actionable readiness plans.

Measure CSA technical readiness, identify capability gaps, and drive targeted interventions to improve proficiency and accreditation.

Establish governance, reporting, and operating rhythms to track skilling progress, certification attainment, accreditation, and readiness gaps.

Continuously evolve skilling programs based on technology changes, business priorities, field feedback, and measured readiness needs.

Drive program performance, evaluation, and business value: Define and measure success through KPIs, OKRs, ROI, and other metrics, conduct cost-benefit and risk analyses, monitor program health through dashboards and reviews, and continuously optimize or retire programs based on business impact and lessons learned.

Lead change management and stakeholder adoption: Develop and execute change strategies, secure stakeholder buy-in, create communication and onboarding plans, drive adoption of new initiatives, and coordinate training, reskilling, and partner readiness efforts.

Manage complex programs and cross-functional execution: Lead project portfolios, governance, timelines, resources, budgets, risks, and dependencies; maintain rhythm of business; and collaborate across teams to ensure program requirements, compliance, and operational goals are achieved.

Design and improve strategic business programs: Conduct research, forecasting, and business analysis to identify opportunities, define program strategy and success criteria, solve complex problems, improve existing operations, and deliver secure, compliant, and scalable solutions aligned with organizational priorities.