Business Program Manager, Strategy & Transformation - MCAPS Core

Microsoft Customer and Partner Solutions–Core (MCAPS Core) accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners around a common customer mission. The Strategy & Transformation team identifies emerging opportunities, designs and tests new programs and operating models, and scales approaches that deliver AI-first transformation, customer value, and measurable commercial impact.

We are seeking Business Program Managers to lead complex initiatives across the MCAPS Core portfolio. Depending on the opportunity, you may lead executive programs spanning customer, partner, and growth motions; build programs for Digital Native and emerging-business customers; or develop industry-focused programs in Financial Services, Energy & Resources, or Manufacturing.

Business Program Manager - Financial Services industry

Business Program Manager - Energy & Resources industry

Business Program Manager - Manufacturing industry

Senior Emerging Business Programs Lead (Digital Native customer focus)

Business Program Manager to lead executive programs across the MCAPS-Core portfolio

Across these focus areas, you will turn priorities and customer insights into actionable programs, bring together stakeholders across organizational boundaries, establish clear measures of success, and help scale approaches that work. Candidates will be considered for opportunities that align with their experience, expertise, and interests.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we bring a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Lead strategic programs and cross-functional execution

Translate business priorities and customer needs into program strategies, operating models, execution plans, and measurable outcomes.

Conducts program landscape research and analysis (e.g., internal/external market, customer insights, delivery/sales patterns) to identify stakeholders, define program scope, and ensure competitiveness.

Coordinate work across sales, customer success, support, engineering, commercial, enablement, partner, and industry teams, as relevant to the program.

Establish objectives, stakeholder responsibilities, governance, milestones, operating rhythms, budgets, risks, and dependencies.

Drive initiatives from planning through implementation, including pilots, documentation, readiness, and transition to long-term owners where appropriate.

Measure impact and drive adoption

Ability to engage with customers to identify or define the KPIs they would use to measure value from investment in AI transformation opportunities

Define success using appropriate KPIs, OKRs, ROI, customer outcomes, adoption, usage, and commercial measures.

Monitor program health, evaluate business value and risk, and use evidence and lessons learned to improve, scale, or retire programs.

Build stakeholder alignment and change plans, including communications, onboarding, training, reskilling, or partner readiness where needed.

Focus-area responsibilities

Depending on the opportunity, responsibilities may include one or more of the following:

Executive programs: Design and implement complex commercial programs across the MCAPS Core portfolio, connecting customer, partner, and growth motions and coordinating large, cross-functional stakeholder groups.