Technical Services Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair.

The Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service and Repair-related questions.

For this role, you will be expected to be in Zagreb, Croatia but not limited to that. Travel within Croatia 75%, occasional travel to surrounding countries.

Primary Responsibilities

Lead and execute installations and commissioning of new equipment

Perform preventive maintenance as per service manual checklist

Perform appropriate testing to confirm system functionality according to the manufacturer's specifications

Provide testing and validation support and data to the Global Service organization

Assist in technical support for users of complex systems. Including phone and remote support for users and technical staff

Collaborate with other field service engineers to troubleshoot difficult service activities

Travel to sites.

Bachelor’s degree in engineering (Bio-Medical / Electronics)

Minimum of 2 years of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control

Systems are primarily used in the operating room, so healthcare / surgical setting experience is required

Team player with strong interpersonal skills

Available to travel (around 75% of the time) domestically and internationally and work outside of core office hours. Ful driving license

Fluent in spoken in Croatian and English

Able to operate independently, with excellent problem-solving skills, Strong communication skills with a customer-focused mindset Enthusiastic learner of new technologies and environments is desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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