Sr. Associate, Field Support Technician/Engineering-Remote/US

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

A Field Service Technician (FSE) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

Have a reliable vehicle**

• Must live near a major airport**
• Specific Responsibilities
• Act as service representative for specific customers
• Member of the On-Call schedule
• Perform Preventive Maintenance
• Accountable for customer satisfaction
• Maintain and manage equipment and parts in order to execute service requests in a timely manner
• Maintain your inventory up to date

Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis

Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.

Complete all administrative and reporting requirements, including all mandatory Training.

Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.

Participate in the set-up of commercial showcase events as required

Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance

Foster a culture of excellence and customer-first service relationship

Act in accordance with McKess0n Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

Position Requirements

Electronic, Robotics or Electro-mechanic college degree.

2-5 years + of experience as FST position

Demonstrate leadership and maintain higher customer satisfaction standards

Experience with pneumatic and robotics systems, troubleshooting and repair an asset.

Experience with complex electronic control systems, troubleshooting and repair an asset.

Experience in healthcare or pharmaceutical industry is an asset.

Experience with Hospital Automation and healthcare automation is an asset

Capacity to learn and understand the functions of McKesson APS equipment and apply learnings

Employee will be using his own vehicle

Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds

Relevant front line, field based technical customer service work experience a clear asset