Senior Associate Collections Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.

Resolve Escalated Accounts

Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.

Drive Resolution Strategies

Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.

Enhanced Collection Activities

Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.

Skip Trace Research

Perform advanced research to locate and engage customers with unreachable or outdated contact information.

Reporting & Analysis

Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.

Process Improvement

Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Minimum Qualifications

Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment.

Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience.

Customer service in high-pressure scenarios

Proven ability to resolve 2nd tier escalation requests and reduce past due risk.

Ability to perform complex reconciliations.

SAP and Salesforce experience.

Experience communicating with high level executives and customers.

Attention to detail and demonstration of quick follow-up to study needs, commits to quality

Adept in handling complex collections activity with a high level of customer service

Working Environment

Location: Fully remote (or mostly remote if near a McKesson hub office)

Working hours: 10-7p CT/8-5p PT

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.