Care Management Support Assistant

Become a part of our caring community

The Care Management Support Assistant (CMSA) helps support Humana's Special Needs Population (SNP) members, including those who are low-income and managing chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members' access to appropriate resources, helping them achieve or maintain wellness. Responsibilities include supporting member assessments, guiding members and families, and promoting engagement with care and well-being resources. The CMSA executes moderately complex administrative, operational, and customer support assignments and interprets department policies within established guidelines.

Provide administrative, non-clinical support for care management activities.

Support assessment and evaluation of member needs, determining appropriate resources.

Guide members and families in understanding and accessing care and wellness resources.

Facilitate communication between members, families, and appropriate resources.

Support moderately complex operational tasks.

Make and receive calls using multiple digital platforms.

Educate members and families on available resources and steer them towards appropriate support.

Ensure compliance with departmental policies, quality standards, and established procedures.

Required Qualifications

Must reside in the state of Michigan.

1+ year administrative support experience in the healthcare industry or related setting.

Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance.

2+ years' experience using a variety of electronic information applications and software programs including electronic medical records

1+ year working experience with Microsoft Word, Excel, and Outlook.

Preferred Qualifications

1+ year of call center or high‑volume customer service experience.

Associate's degree

Proficiency in Microsoft Access.

Bilingual (oral and written) in Spanish, Arabic, or Chaldean Neo‑Aramaic (language assessment required).

Additional Information

Schedule during Training: Initial training length is 4 weeks, Monday–Friday, 8:30am–5pm EST.

Schedule Post-Training: 8-hour shift between 8:45 am–6 pm EST, with occasional overtime and Saturdays. Trainers will assign a schedule during training.

Work Location: Remote in the state of Michigan

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.